We hope that you will always be completely satisfied with your order.

However, if you wish to return an item to us, we can exchange or refund the item within 14 days of delivery .

To do this, the item must be returned in its original packaging , with a copy of your invoice .

We will take care of the return of your item, however delivery costs are not refundable.

Before returning your item

Send us an email to contact@utileetordinaire.com or via our contact form and tell us the product you are returning as well as your order number.

We will issue you with a returns authorization number which must appear on or in your return package.

We cannot be held responsible if a package is lost or damaged.

We also reserve the right to refuse returned merchandise if it appears damaged or incomplete.

For any questions, contact us by email, we will respond to you as quickly as possible.